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Frequently Asked Questions (FAQs)

What Services do you offer?

At 3HM Custom Prints, we specialize in high-quality custom embroidery, DTF (Direct to Film) printing, and UV-DTF. We create custom apparel including hats, shirts, polos, and more for businesses, special events, schools, and government agencies. We cater from small individual orders to large compant items.

For embroidered orders: Can I receive the digitized file of my order?

No, we dont provide digitized files. The didgitization process invollves creating a propietary files specifically for use with our equipment and remains the intellectual property of 3HM Custom Prints. As we are not in the business of selling digitized files, they are not included in the services provided to clients. We are not a digitization-selling business and do not distribute these files seperately or as part of our service. This ensures the integrity and quality of our work, as well as the quality of our services with our internal policies.

Can I make a small order just for a sample and order a larger size in the future?

Yes, you can. However, please note that there is a NONREFUNDABLE 30% graphic design service charge.

What is your refund and/or replacement policy?

Due to the unique nature of every individual item we make, we only provide refund or replacements if items are defective, damages or lost in transit. If over 7days has passed since your order arrived, you will not be offered a refund or exchange of any kind.
Your item must be unused and the same condition that you received it. We only replace items that are defective or damaged. ANy item not in its original condition for any reason not due to our error is not eligible for a refund/replacement.
Once your return is received and inspected, we will send you a message to notify you that we have received your return item and that status of your approval or rejection of your refund.
For more information regarding our refund and return policy click here.

How is Pricing Determined?

At 3HM, Pricing depends on the garment type, quantity, design complexity, and decoration method (embroidery, DTF, etc.). We have an automated build a quote that can help give you quick and specific quotation. Feel free to reach out to us and we can make you a custom quote option.

Where do you ship?

At 3HM, we ship our items domestically. Weproudly serve and are based in the Coachella Valley but we ship all across the United States.

Why Choose 3HM Custom Prints?

Women-Led
& Family-operated

Personal service with a commitment to excellence

High-quality,
durable prints

Using the latest technology in DTF,UV-DTF & Embroidery

Custom Apparel
& Promo Products

Wide range of customized products including hats, shirts and more.

Fast Turnaround
& Nationwide Shipping

Quick turnaround & nationwide shipping from our California location.

Operating Hours:

Monday - Saturday
8:00AM - 5:00PM

Contact Us

Contact Information

82758 Pedrera LN, Indio, California 92201, United States

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